Refund policy

11.1 Return Policy: Possibility of exercising the right of withdrawal of the Products and Exchange Policy

1. In the event that the User is not satisfied with the Product received in their order, in accordance with the General Law for the defense of Consumers and Users, they will have a period of 15 calendar days to return it , without any penalty (excluding costs derived from shipping and return by courier contracted through the Returns Portal), for another product or for a voucher for the value of the returned product, or request the refund.

2. The User, when returning the Product, must bear the direct cost of returning their order and must keep the original packaging of the product, as well like their labels.

3. To formalize the return, the User must access the returns portal (https://return.iflastmile.com/fernandodecarcer) and indicate the reason for the return (size change, withdrawal, incorrect product, product in poor condition, or other)

4. Once said communication is received, if it has not been done physically, the Fernando de Cárcer customer service team will contact the User to establish how to proceed and make the return.

5. Each Product to be exchanged/returned must be in perfect condition, unused and with all its labels, packaging and, where applicable, documentation and original accessory elements that came with it. If the Product is not returned in its original packaging, Fernando de Cárcer reserves the right to reject the return process and/or refund.

6. The Product will be shipped using the Customer's preferred method (postal mail or courier service). Although the customer may contract a shipment with our usual supplier through the returns portal (https://return.iflastmile.com/fernandodecarcer).

7. Once the Product has been received and the delivery conditions of the Product have been verified, Fernando de Cárcer will proceed to confirm the return by e-mail and pay the amounts paid as soon as possible and within 14 calendar days following the receipt of the Product in the Company's warehouses.

8. If a refund has been authorized, it will be made using the same payment method used to purchase the product, regardless of the way the return is made. If payment for the order was made by gift card, the amount will be refunded to the gift card. If payment has been made partly with a gift card and partly with a bank card, the amounts drawn on the gift card will be refunded first.

9. In the event that the User decides to exchange the Product they had purchased for another , they must access the returns portal (https://return.iflastmile.com/fernandodecarcer) and indicate that the reason The return of the product is to make a size or model change.To do this, the customer may also hire a courier service of their choice or use the usual Fernando de Cárcer shipping provider. The costs derived from product or size changes will be free for the customer.

10. The customer may also process the exchange or return in our physical store (Calle Villalar 3, 28001, Madrid), depositing the garments there and indicating if they wish to make a product change (indicating model and size) of the same value, issuance of gift card or refund.
    
    
11. After deposit in the store, our team will send the garments along with the corresponding request to the online offices, which will check that the garments are in good condition, have not been used and retain the original labels. It will also be checked if the garment has been deposited within the expected period in the store (15 days from receipt of the order) and the right is reserved not to make the requested exchange/refund if it is outside the deadline. In this case, the customer will be able to pick up their order in the store again. Exceptionally, a gift card may be processed for the amount of the returned item.
    
    

12. If it is not done in person, once the email is received, Fernando de Cárcer will proceed to verify if the Product for which the User wants to make the change is available. It is recommended to check in the online store if, at the time of requesting the exchange, there is available stock of the garment for which you want to make the exchange.

13. As soon as said availability is verified, the User will be contacted to indicate the availability of the Product that the User has requested, as well as the delivery time of the new Product. The delivery time of the new Product will depend on the effective availability of the product.

14. In the event that the Company confirms to the User the availability of the Product for which the change will be made, the User must send to the address of Fernando de Cárcer (Leslie Tasmania SL, Calle Recoletos 19, 5 Derecha, 28001, Madrid), by its preferred means (postal mail or courier service), the initial Product so that it can be verified that it is in perfect condition.

15. Each Product subject to exchange must be in perfect condition, unused and with all its labels, packaging and, where applicable, documentation and original accessory elements that came with it. If the Product is not returned in its original packaging, Fernando de Cárcer reserves the right to reject the return process and/or refund. Exchanges or returns of underwear, such as briefs or swimsuits, will not be accepted.

16. The User may exchange the Product for free, as long as the product has the same value.

17. In the event that there is a variation in the price of the new Product, the full price of the new product will be charged through the payment method indicated by the Client and will subsequently be refunded. the price initially paid within a maximum period of 14 business days from receipt of the product in the warehouse.