Shipping policy

10.- Deadlines, place of delivery and loss

10.1 Preparation of Product for Delivery

Fernando de Cárcer undertakes to prepare, for subsequent shipment, the Product with destination within the national scope, within a period of 24 to 72 business hours. This means: confirm the product by email, locate the product within the Stock and proceed with its packaging.

In order to optimize delivery, we thank the User for indicating an address to which the order can be delivered within normal business hours and without setbacks.

International shipments will also be prepared within 48 to 72 hours.

In no case will there be liability on the part of the Company for any delay caused by force majeure or causes beyond the control of the Company.

Fernando de Cárcer will not be responsible for errors caused in delivery when the delivery address entered by the User in the order form is imprecise, does not correspond to reality, is false or has been omitted.

Likewise, in the event that the delivery is international, Fernando de Cárcer will not be responsible for any payment corresponding to customs or additional charges for shipping the product other than those already covered by the Company.

Without prejudice to the above, Fernando de Cárcer undertakes to adopt those measures within its reach, so that the delivery of orders can be made within the agreed time, and if not, as soon as possible. , to the satisfaction of the recipient.

10.2 Delivery and notification period

The national User will receive the Product that has been purchased through the Website within a maximum period of 5 working days** from the confirmation of the order.

The community (European, excluding Spain) and international User will receive the Product purchased through the Website within a maximum period of 7 to 20 business days from the confirmation of the order.

The User must take into account that on certain dates and periods of the year (holidays such as Christmas, Easter, blackfriday, etc.) the delivery time of shipments could be affected by the saturation of the means of transportation. Therefore, it is recommended to reserve and/or purchase the items of interest, sufficiently in advance so that they arrive at their destination on the dates desired by the User.

Fernando de Cárcer informs you that he will not make deliveries on Saturdays and Sundays or on national holidays or those of each Community, nor on those days that coincide with local holidays that could affect related transportation activities.

In the event that the User could not be located at his address, Fernando de Cárcer will not be responsible for the correct receipt of the Product, and the Client must contact the company responsible for shipping and agree on a new meeting point.

As previously mentioned in section 7 of these Purchase Conditions, shipping costs are not included in the price of the Products. However, the User will be informed prior to purchasing the Product what the final price is, including this.

10.3 Diligence in delivery

The User must check the good condition of the package with the carrier that delivers the requested Product.

If the User detects any anomaly in the Product, they must indicate it on the delivery note and in turn, notify Fernando de Cárcer by email to the following address: fernando@fernandodecarcer.com .

10.4 Shipping prices

Free shipping for orders over €150.

For shipments less than €150:

RATES AND ZONES:

ZONE 1 - €5 (Spain and Portugal)

ZONE 2 - €15: (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy , Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Norway, Netherlands, Polonia, United Kingdom, Czech Republic, Romania, San Marino, Sweden, Switzerland)

ZONE 3 - €25: (USA)USA)
ZONE 4 - €40: (South Korea, Japan, Australia, New Zealand, India, Mexico, Brazil, Argentina, Russia, Kazakhstan and Hong Kong).

ZONE 5 - €40: (Canada and Turkey)

OTHER AREAS: If you want to purchase one of our products and it is not on this list, contact us through the following email address: fernando@fernandodecarcer.com and we will offer you a solution tailored to your needs.