Shipping policy

10.- Deadlines, place of delivery and losses

10.1. Preparation of the Product for Delivery

Fernando de Cárcer undertakes to prepare, for subsequent shipment, the Product for delivery within the national territory, within 24 to 72 working hours. This means: confirming the product by e-mail, locating the product in stock and proceeding to its packaging.

In order to optimize the delivery, we thank the User to indicate an address where the order can be delivered within the usual working hours and without setbacks.

International shipments will also be prepared within 48 to 72 hours.

In none of the cases there will be responsibility on the part of the Company for any delay caused by force majeure or causes beyond the Company's control.

Fernando de Cárcer will not be responsible for errors caused in the delivery when the delivery address entered by the User in the order form is inaccurate, does not conform to reality, is false or has been omitted.

Likewise, in the event that the delivery is international, Fernando de Cárcer will not be responsible for any payment corresponding to customs or additional charges for the shipment of the product other than those already covered by the Company.

Notwithstanding the foregoing, Fernando de Cárcer undertakes to take such measures as are within its power, so that the delivery of orders can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the recipient.

10.2. Delivery time and notification

The national User shall receive the Product purchased through the Website within a maximum of 5 working days** from the confirmation of the order.

The EU (European, excluding Spain) and international User will receive the Product purchased through the Website within a maximum of 7 to 20 working days from the confirmation of the order.

The User must take into account that on certain dates and periods of the year (holidays such as Christmas, Easter, blackfridayetc.) the delivery time of the shipments could be affected by the saturation of the means of transport. Therefore, it is recommended to reserve and / or purchase the items of interest, well in advance to reach their destination on the dates desired by the user.

Fernando de Cárcer informs you that it will not make deliveries on Saturdays and Sundays or on national holidays or holidays of each Community, or on those days that coincide with local holidays that could affect the related transport activities.

In the event that the User cannot be located at home, Fernando de Cárcer will not be responsible for the correct receipt of the Product, and the Customer must contact the company responsible for the shipment and agree on a new meeting point.

As previously mentioned in section 7 of these Conditions of Purchase, shipping costs are not included in the price of the Products. However, the User will be informed prior to the purchase of the Product which is the final price including it.

10.3. Diligence in the delivery

The User must check the good condition of the package with the carrier that delivers the Product ordered.

If the User detects any anomaly in the Product, he/she must indicate it in the delivery note and in turn, communicate it to Fernando de Cárcer by e-mail to the following address:

** Given the current circumstances related to COVID-19, these deadlines may be affected. We apologize for any inconvenience.


  • VAT will not be refunded on international sales.
  • Our orders cannot be delivered to a post office box or military base.
  • The usual delivery time of your order may be affected during special periods, Christmas, sales or special promotions, due to the high volume of shipments.